Innatur Studio Refund Policy

Effective date: November 1, 2026.

This policy is part of the Innatur Studio Terms of Service.

Setup fee

• Full refund if you ask before we start the setup work. Work starts when your project moves to the Build stage in Studio.
• After work has started, the setup fee is non-refundable, except where we fail to deliver the setup described in your offer or where the law requires a refund.

Support and hosting fee

• You can stop renewal at any time in Studio (Billing). You keep access until the end of the period you already paid for, and we do not charge further renewals.
• We do not refund partial periods.
• A renewal charged after you stopped renewal in Studio, a duplicate charge or another billing error is refunded in full.

How refunds work

• Ask through Studio support or at support@innaturllc.com. Include your project name and the invoice.
• We refund to the original payment method through Stripe. Your bank usually shows it within 5–10 business days.
• A refunded payment ends the service period it paid for. Stripe's processing fees on the original payment are not returned to us, and we do not charge them to you.

Disputes

Please contact us before disputing a charge with your bank. While a dispute is open, the service period paid by that payment may be suspended until the dispute is resolved.

Contact

Innatur LLC, 5830 E 2nd St, Ste 7000 #16187, Casper, Wyoming 82609, USA — support@innaturllc.com